OnStar is the world’s leading provider of connected in-vehicle safety and security services to over nearly 7 million subscribers in the United States, Canada, China, Mexico and Europe later this year.
The telematics system is imbedded in the vehicle and combines cellular communications, global positioning system (GPS) satellite location and live human interaction with OnStar advisors to provide assistance to people in need. It offers Automatic Crash Response, a red SOS button for emergencies, a blue service button for non-emergencies. There is also a toll free number customers use to request remote door unlocks and Stolen Vehicle Assistance.
OnStar has been a trusted partner of emergency services (including emergency dispatch, law enforcement, fire and rescue services) in the US and Canada for over 18 years. Our unique approach to this relationship is to work with emergency services, doing what is best for those in need with open lines of communication. This collaboration resulted in enhanced processes for handling and triaging emergency calls. This helps streamline the interaction between emergency service personnel and the OnStar advisor, which minimizes impact on the finite number of emergency responders and resources.